Once the work gets going, they need to understand their role and maintain open lines of communication. This always changes, but having a document to present to SupportYourApp is important. I would make sure I had a clear understanding of what I was looking for out of the support team. What tips or recommendations could you share that might increase the likelihood of success with SupportYourApp? I wasn't sure in the beginning if this could work and thought that I would have to keep training people, but it hasn't happened. I've only trained the first users that information has been recorded and expanded since. SupportYourApp's team has had some turnaround, but they've handled the training process by themselves. SupportYourApp has listened to our customers' suggestions and relayed them to me, so the service is paying for itself.Īre there any areas SupportYourApp could improve?Īt first, I wasn't sure how using a specialized firm could work. If I ever have any questions, I can go to my contact and have it answered. SupportYourApp's communication skills are impressive, which is a huge topic for a support company. What did you find most impressive about SupportYourApp? My manager has overseen the team's performance and availability, which gives me peace of mind. If I have questions about our CRM, for example, SupportYourApp's team will be there for me. He onboarded me into their company and created a Skype group which I can use for any questions outside of the scope of regular services. I've worked with a project manager from SupportYourApp. How did SupportYourApp perform from a project management standpoint? We have been climbing uphill, while our support needs have been going down so from a founder's perspective of doing support personally, I have appreciated being able to focus on my company and not worry about having too many users. Other than this, I have gauged their effectiveness through my churn rate and the growth of the company. SupportYourApp sends me year-end reviews for my support tickets.
#IBETTERCHARGE YEAR FOUND FULL#
Also, it would be great to have the full extensive list of services and tasks that the agents can help us with, so that we know if we are taking advantage of everything.Ĭould you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Would be ideal to have SYA asking us for our own company KPIs and keeping their agents accountable to these KPIs from their internal side as well. Additionally, the speed with which the account managers are able to find talent is really incredible. The founder is very involved and in touch with customers, and we felt that we were well taken care of. What did you find most impressive about this company? They are participated in the weekly team sync as well as the weekly reporting requirements. The SYA agents were part of our family and worked seamlessly with our team. How effective was the workflow between your team and theirs? Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever. With all the agents working on the team, we were able to drastically improve all of our key performance indicators.
#IBETTERCHARGE YEAR FOUND MOVIE#
Apart from Holland, Garfield, and Maguire, the movie also bought back iconic villains like Willem Dafoe's Green Goblin, Alfred Molina's Doc Ock, and Jamie Foxx's Electro along with the Sorcerer Supreme/Doctor Strange Benedict Cumberbatch.Can you share any outcomes from the project that demonstrate progress or success? The latest Spidey movie served as the culmination of Tom Holland, Andrew Garfield, and Tobey Maguire's web-slingers.
December 17, Friday - Rs 20.37 cr NBOC, Rs 25.67 cr GBOC.December 16, Thursday - Rs 32.67 cr NBOC, Rs 41.50 cr GBOC.No Way Home also became the first movie in the pandemic era to cross the $1 billion mark at the global box office. The high-definition version of Marvel Studios’ blockbuster Spiderman: No Way Home witnessed the second-biggest opening weekend of all time for Hollywood films in India, while internationally, the film ranked at 5th position. #SpiderManNoWayHome debuts on Netflix India, June 13th.
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